Last updated: August 2026
At MIHRAN ONLINE SHOPPING PRIVATE LIMITED we want you to love your fragrance. This policy explains order cancellations, returns and refunds.
You may cancel an order before it is dispatched, from your account or by contacting us. Once cancelled, the full amount is refunded to your original payment method. Orders that have already shipped cannot be cancelled, but may be returned as described below.
Because perfumes are personal-care products, for hygiene and safety reasons an item can be returned only if it is:
Return requests must be raised within 7 days of delivery. For a damaged or wrong item, please email us photographs of the product and packaging within 48 hours of delivery.
Opened or used products (except where damaged or defective), items returned without their original packaging, and items marked "final sale" are not eligible for return.
Email [email protected] with your order number and the reason for return. Our team will confirm eligibility and share the return instructions.
Once we receive and inspect the returned item (or approve a damaged/wrong-item claim), your refund is initiated to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days to reflect in your account. Cash-on-Delivery orders are refunded via bank transfer or UPI.
If you received a damaged or wrong item, we will arrange a replacement at no additional cost, subject to availability.
Shipping charges are non-refundable, except where the return is due to our error (a damaged, defective or wrong item).
