Privacy Policy

Last updated: August 2026

MIHRAN ONLINE SHOPPING PRIVATE LIMITED ("MIHRAN", "we", "us") respects your privacy. This policy explains what personal data we collect, how we use it and your rights, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

• Account & order details: your name, email, phone number, and billing/shipping addresses.
• Transaction details: order history and payment status. We do not store your card or bank details — these are handled directly by our payment gateway.
• Technical data: IP address, device/browser information and cookies used to run the Website and improve your experience.

2. How We Use Your Data

• To process, deliver and support your orders, and to send order updates.
• To handle returns, refunds and customer-care requests.
• To improve our products and Website, and — only with your consent — to send marketing communications.
• To comply with legal, tax (GST) and accounting obligations.

3. Cookies

We use essential cookies to keep you signed in and maintain your cart, and analytics cookies to understand how the Website is used. You can control cookies through your browser settings.

4. How We Share Your Data

We share your data only as necessary with: our payment gateway (Razorpay) to process payments; logistics/courier partners to deliver your orders; and government authorities where required by law. We do not sell your personal data to any third party.

5. Data Security

We use industry-standard safeguards — including HTTPS encryption and access controls — to protect your data. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.

6. Data Retention

We retain your data for as long as your account is active or as needed to fulfil your orders and meet legal and tax requirements, after which it is deleted or anonymised.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time, by contacting us at the email below.

8. Children

Our Website is not directed at children under 18, and we do not knowingly collect their personal data.

9. Grievance Officer & Contact

For any privacy question, concern or request, please contact our Grievance Officer: